Return & Refund Policy

We want customers to have a clear understanding of our return and refund process before placing an order. This Return & Refund Policy explains when a return, replacement, or refund may be considered and what information may be required to process a request.

1. Eligibility for Returns

A return may be considered when an item:

• Arrives damaged or materially different from the product ordered.

• Is received in error.

• Has a verified issue that makes the product materially different from its listing.

• Meets any additional return requirements stated on the applicable product page.

Because product types and applicable regulations can vary, some products may not be eligible for return once delivered or opened.

2. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or appears to have been affected during delivery, contact us as soon as possible.

To help us review the issue, you may be asked to provide:

• Your order number

• A description of the problem

• Photographs of the product and packaging

• Photographs of any visible shipping damage

• Other information reasonably necessary to investigate the claim

Please keep the original packaging until the issue has been reviewed.

3. Unopened Products

Where returns are permitted, products may need to remain unopened, unused, and in their original packaging.

Opening, using, altering, or otherwise tampering with a product may affect eligibility for a return or refund.

4. Products That Cannot Be Returned

Certain products may not be eligible for return because of their nature, applicable laws, health and safety requirements, or other regulatory restrictions.

This may include opened or used products and products that cannot legally be resold after delivery.

Any applicable product-specific return restrictions will take priority over general information in this policy.

5. Refund Requests

If a refund is approved, the refund will generally be issued to the original payment method where possible.

The amount refunded may depend on the circumstances of the order, including whether the item was damaged, incorrect, returned in accordance with this policy, or otherwise eligible for a refund.

Shipping charges may be non-refundable unless required by applicable law or the circumstances of the order warrant reimbursement.

6. Return Shipping

If a return is approved because we sent an incorrect item or the product arrived damaged, we will provide instructions regarding the return process.

For other approved returns, responsibility for return shipping may depend on the reason for the return and applicable law.

Do not send a product back without receiving return instructions from our customer service team.

7. Exchanges and Replacements

Where appropriate, we may offer a replacement instead of a refund for an incorrect, damaged, or defective item.

Replacement availability depends on current inventory and applicable requirements.

8. Order Cancellations

If you need to cancel an order, contact us as quickly as possible after placing it.

We cannot guarantee that an order can be cancelled once it has entered processing, fulfillment, or shipping.

If an order has already been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.

9. Refund Processing

Once an approved return or refund request has been reviewed, we will communicate the outcome and, where applicable, initiate the refund.

The time required for the funds to appear in your account can vary depending on your payment provider or financial institution.

10. How to Request a Return or Refund

To request a return or refund, contact our customer service team with:

Order Number: Your order number
Reason for Request: A brief explanation of the issue
Supporting Information: Photos or other relevant documentation, where applicable

Please contact us through the customer service channel listed on our website.

11. Legal and Regulatory Requirements

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

Customers are responsible for complying with the laws and regulations applicable to the purchase, possession, use, and delivery of products in their location.

12. Policy Updates

We may update this Return & Refund Policy when our business practices, products, or legal requirements change.

The latest version published on this page will apply to orders where permitted by applicable law.

Contact Us

If you have a question about an order, return, replacement, or refund, please contact our customer service team using the contact information provided on our website.